There is a great deal to be said about plain ol’ common courtesy; but, I will not go into a great deal here. However, I will tell you to not forget the manners your Momma taught you when you were young. Just in case you want a bit of a refresher, here is a reminder:
- Treat people with respect.
- Say “Please” and “Thank You”.
- Say “I’m sorry” if you bump someone or a similar activity.
- Create a favorable impression, the first time and every time.
- Don’t interrupt when someone is talking.
- Pay attention, Listen, really listen.
- Show interest, ask questions.
- Don’t text or talk on your phone when you are in the presence of someone.
- Help someone who you see needs help, even if it is to hold the door them.
- Say “Excuse me” and do not push to move around/pass someone.
- Wave and say thank you to the driver who stops so you can cross the street.
- Consider people’s feelings.
- Respond to RSVP’s.
- Take advantage of an opportunity to give a compliment.
- Keep commitments. If you say you will do something or go somewhere, carry it through.
- Wait your turn.
- If it is empty, don’t put it back in place, throw it away (or recycle).
- Don’t take something that is not yours, ask permission to borrow it.
- If you make a mess, clean it up.
- Don’t be late, or too early.
When dealing with a team mate or a resident, show your good manners and common courtesies. These actions will shout volumes about your character.
Here are some common courtesies your Momma may have taught you about the work place.
- Do not put callers on speaker phone and if you must, ask for their permission.
- Your customers (our residents) should receive your smile. They are the reason you receive a pay check.
- Return phone calls and emails
- Over deliver and under promise.
- Use their name when you are talking to someone.
Please don’t forget common courtesies, I feel too many other people have.
Linda Hansen, ARM, HCCP, NALP