Thursday, April 11, 2013

Common Courtesy


There is a great deal to be said about plain ol’ common courtesy; but, I will not go into a great deal here.  However, I will tell you to not forget the manners your Momma taught you when you were young.  Just in case you want a bit of a refresher, here is a reminder:
  • Treat people with respect.
  • Say “Please” and “Thank You”.
  • Say “I’m sorry” if you bump someone or a similar activity.
  • Create a favorable impression, the first time and every time.
  • Don’t interrupt when someone is talking.
  • Pay attention, Listen, really listen.
  • Show interest, ask questions.
  • Don’t text or talk on your phone when you are in the presence of someone.
  • Help someone who you see needs help, even if it is to hold the door them.
  • Say “Excuse me” and do not push to move around/pass someone.
  • Wave and say thank you to the driver who stops so you can cross the street.
  • Consider people’s feelings.
  • Respond to RSVP’s.
  • Take advantage of an opportunity to give a compliment.
  • Keep commitments. If you say you will do something or go somewhere, carry it through.
  • Wait your turn.
  • If it is empty, don’t put it back in place, throw it away (or recycle).
  • Don’t take something that is not yours, ask permission to borrow it.
  • If you make a mess, clean it up.
  • Don’t be late, or too early.

When dealing with a team mate or a resident, show your good manners and common courtesies. These actions will shout volumes about your character.
Here are some common courtesies your Momma may have taught you about the work place.
  • Do not put callers on speaker phone and if you must, ask for their permission.
  • Your customers (our residents) should receive your smile.  They are the reason you receive a pay check.
  • Return phone calls and emails
  • Over deliver and under promise.
  • Use their name when you are talking to someone.

Please don’t forget common courtesies, I feel too many other people have.
Linda Hansen, ARM, HCCP, NALP






2 comments:

  1. I love this, thank you! Growing up, and still to this day, my mom pushes these values and manners, so I do have good manners.... but sometimes the office gets soooo busy, or tense, and you just get in the work "zone," and do become annoyed etc... that list was a nice refresher, thanks :-)

    ReplyDelete
  2. I love this, thank you! Growing up, and still to this day, my mom pushes these values and manners, so I do have good manners.... but sometimes the office gets soooo busy, or tense, and you just get in the work "zone," and do become annoyed etc... that list was a nice refresher, thanks :-)

    ReplyDelete