Qualified applicants have choices of where they choose to rent. If carpet is carpet and a pool is a pool, then it is the personal experience that keeps occupancy rates up and turnover down.
You should treat people R.I.T.E.!
Make it simple, remind each other to; “Treat’em RITE!”
Respect people by a smile, stand up to greet and do not keep them waiting. Treat them as if they were a VIP.
Interest in people will show through your attention to their stories. Ask questions and learn their needs and wants. Have interest in who they are. Give 100% of your attention.
Be Thoughtful to their situations and proactive by anticipating their needs and wants.
Enthusiasm is a must to carry the Treat’em R.I.T.E. program to fruition.
Don’t you think we should Treat people R.I.T.E.??
Linda Hansen, ARM, HCCP, NALP