Tuesday, October 20, 2015

What is the Treat’em R.I.T.E. Program?

The Treat’em R.I.T.E. program is a Customer Service program created for the Multi-family industry.  Residents and prospects have choices on where they choose to live.  If carpet is carpet and a pool is a pool, then it is the customer experience that keeps occupancy rates up and turnover down.
Treat residents and prospects with:

   Respect
   Interest
   Thoughtfulness
   Enthusiasm

Linda Hansen, ARM, HCCP, NALP, LEAD