Tuesday, December 31, 2019
Are You Ready for 2020?!
3 Habits of Highly Memorable Leasing Professional
When your customer walks out of your leasing office, they will often remember the smallest of details. Was the leasing consultant nice to me? Was the bathroom clean? Did I see any trash outside? Was the staff as pleasant to the current resident as they were to me? These are just a few tiny factors that can cause a person to feel good or bad about their customer experience and can help you shape your apartment leasing training. According to a Walker study, by the year 2020 customer experience will overtake price and product as the key brand differentiator. Regardless of how small, all experiences are significant and evoke emotions and responses in your customers. Customers don’t necessarily buy a memorable product. They buy from a highly memorable leasing professional. While there are many unique habits of a highly memorable leasing professional, here are three you can consider honing through an apartment leasing training program.
Click the link for full article: http://bit.ly/3HabitsofLPro
My daughter calls me Sandra Dee of property management. Love my work, friends, family and my dog Bella. I spend time working on a customer service property management program called, "Treat'em R.I.T.E." The objective is to treat people with Respect, Interest, Thoughtfulness, and with Enthusiasm. It will increase occupancy and reduce expenses.
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