Ok, so there is a great deal to be said about plain ol’ common courtesy; but I will save some time and not go into a great deal here and now. However, I tell you, "Don't forget the manners your Momma taught you". In case you want a refresher, here are a few:- Treat people with respect.
- Say, “Please” and “Thank You”.
- Give a warm smile.
- Say, “I’m sorry” if you bump someone or similar activity.
- Create a favorable impression, the first time and every time.
- Do not interrupt when someone is talking.
- Pay attention, Listen, use active listening.
- Show interest by asking questions.
- Do not text or talk on your phone when you are in the presence of someone.
- Help someone who you see needs help, even if it is to hold the door for them.
- Say, “Excuse me” and do not push to move around/pass someone.
- Wave and say thank you to the driver who stops so you can cross the street.
- Consider people’s feelings.
- Respond to RSVPs.
- Take advantage of an opportunity to give a compliment.
- Keep commitments. If you say you will do something or go somewhere, carry it through.
- Wait your turn.
- If it is empty, don’t put it back in place, throw it away (or recycle).
- Do not take something that is not yours, ask permission to borrow it.
- If you make a mess, clean it up.
- Do not be late, or too early.
When dealing with a teammate or a resident, show your good manners and common courtesies. These actions will shout volumes about your character.
Here are some common courtesies your Momma may have taught you about the workplace.
- Do not put callers on speakerphone and if you must, ask for their permission.
- Your customers (our residents) should receive your smile. They are the reason you receive a paycheck.
- Return phone calls and emails
- Under promise & over deliver.
- Use their name in the conversation.
Remember common courtesy! Treat people R.I.T.E. (Respect, Interest, Thoughtful, and Enthusiasm)
Linda Hansen, ARM, HCCP, NALP
