Thursday, April 11, 2013

Common Courtesy

Ok, so there is a great deal to be said about plain ol’ common courtesy; but I will save some time and not go into a great deal here and now.  However, I tell you, "Don't forget the manners your Momma taught you".  In case you want a refresher, here are a few:
  • Treat people with respect.
  • Say, “Please” and “Thank You”.
  • Give a warm smile.
  • Say, “I’m sorry” if you bump someone or similar activity.
  • Create a favorable impression, the first time and every time.
  • Do not interrupt when someone is talking.
  • Pay attention, Listen, use active listening.
  • Show interest by asking questions.
  • Do not text or talk on your phone when you are in the presence of someone.
  • Help someone who you see needs help, even if it is to hold the door for them.
  • Say, “Excuse me” and do not push to move around/pass someone.
  • Wave and say thank you to the driver who stops so you can cross the street.
  • Consider people’s feelings.
  • Respond to RSVPs.
  • Take advantage of an opportunity to give a compliment.
  • Keep commitments.  If you say you will do something or go somewhere, carry it through.
  • Wait your turn.
  • If it is empty, don’t put it back in place, throw it away (or recycle).
  • Do not take something that is not yours, ask permission to borrow it.
  • If you make a mess, clean it up.
  • Do not be late, or too early.

When dealing with a teammate or a resident, show your good manners and common courtesies. These actions will shout volumes about your character.
Here are some common courtesies your Momma may have taught you about the workplace.
  • Do not put callers on speakerphone and if you must, ask for their permission.
  • Your customers (our residents) should receive your smile.  They are the reason you receive a paycheck.
  • Return phone calls and emails
  • Under promise & over deliver.
  • Use their name in the conversation.

Remember common courtesy!  Treat people R.I.T.E. (Respect, Interest, Thoughtful, and Enthusiasm)

Linda Hansen, ARM, HCCP, NALP

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